Terms
Welcome to our Terms of Service. These terms outline the conditions under which you may use our website and services.
Please carefully review these booking terms and conditions as they form the foundation of our agreement with you.
“You” or “Your” refers to the individual or group named in the booking confirmation. “We,” “Us,” or “Our” refers to PT. Global Tourism Group, trading as Eclectic Villas, located at Denpasar, Bali, Indonesia 80117.
By making a booking, you agree to be bound by these booking terms and conditions. The individual named on the booking confirmation assumes responsibility for all other individuals occupying or visiting the accommodation during the booked period. The person making the booking must be at least 18 years of age.
The maximum occupancy for each accommodation is specified in your booking confirmation letter. Please adhere to these limits to ensure the comfort and safety of all guests.
Exceeding the maximum occupancy limits can strain facilities and lead to potential damage. Therefore, we reserve the right to apply additional charges for extra guests or require any excess guests to vacate the premises without compensation. Please note that our maximum occupancy policy is strictly enforced.
While most properties do not provide cots, high chairs, and other infant equipment, we can arrange for their rental through trusted third-party providers. Please contact us for pricing and availability, as options may be limited during peak seasons.
Prior to hosting any event, party, function, or gathering at the property that exceeds the maximum occupancy limit, you must obtain our written permission. In most cases, additional terms and conditions will apply, including extra cleaning and security fees. Not all events will be approved.
Upon check-in, the credit card used for the booking must be presented along with the cardholder. If the card is lost, stolen, or expired before arrival, contact us to process payment using a replacement card.
Refer to your booking confirmation letter for payment details. Contact your booking agent or other third party directly for payment inquiries.
Direct Bookings: Notify us promptly in writing for changes. We’ll try to accommodate but cannot guarantee fulfilment. Additional costs may apply (e.g., season change).
Third‑party Bookings: contact your agent; we cannot assist with third‑party reservations.
Direct Bookings: Cancellations must be in writing; effective on the date received. Charges increase closer to check‑in.
Refunds: processed within five (5) business days after written cancellation (see Refunds). Third‑party bookings: contact your agent.
In rare instances we may modify/cancel due to repairs, refurbishment, or events beyond control (e.g., fire, storm, property sale).
Affected party must promptly notify the other in writing, detailing the event and impacts.
No refunds for force majeure cancellations unless the property becomes uninhabitable.
You are responsible for obtaining comprehensive travel insurance (including force majeure coverage).
We reserve the right to interpret/apply the policy at our discretion, in good faith and fairly.
Bank charges/fees are deducted from refund. Card refunds typically 14 days, up to 30 days depending on banks.
Check‑in from 2:00 pm (14.00 hrs).
Please inform ETA at least three (3) days in advance to ensure staff availability to greet you and provide keys.
We will require a copy of each guest’s passport or KTP on arrival (Immigration Act Number 6, 2016, Article 72 (1)(2)). Guest Registration Form must be completed and terms signed; failure may result in immediate termination without compensation.
Rp. 2,500,000 security bond (or equivalent) upon arrival, via cash or card pre‑auth; refunded minus damages/incidentals. Pre‑auth releases can take up to 14 days.
Report missing/damaged items upon arrival; otherwise we may assume responsibility. You are liable for losses/damages by you or your guests; pay any excess beyond the bond immediately.
Rp. 500,000 per set (includes cylinder replacement, duplicate keys, and tag).
Use linens & towels with care. Items stained with makeup, spray tans, lotions, henna, ink, blood, wine, coffee, etc. will be charged at new replacement cost:
| Item | Price (IDR) | Item | Price (IDR) |
|---|---|---|---|
| Bath towel | 145,000 | Single sheet | 250,000 |
| Pool towel | 200,000 | Double sheet | 360,000 |
| Hand towel | 45,000 | Single duvet cover | 390,000 |
| Face towel | 15,000 | Double duvet cover | 575,000 |
| Bath mat | 95,000 | Single mattress protector | 285,000 |
| Pillow case | 60,000 | Double mattress protector | 425,000 |
Report pre‑existing stains immediately to avoid liability. Charges also apply for lost items.
We may access the accommodation for unforeseen problems, to investigate complaints, or to perform routine checks/maintenance (e.g., pool testing). We aim for reasonable times except emergencies.
11:00 PM – 8:00 AM. Keep noise to a minimum (music/TV, conversations). Close doors/windows to reduce transmission.
We may terminate our agreement and ask you to leave immediately if you commit a serious breach, endanger safety, receive complaints for anti‑social behaviour, cause unreasonable damage, or exceed maximum occupancy. No refund/compensation.
Limited Liability: We and the property owner will not be held liable unless damage/loss/injury is conclusively caused by our proven negligence. Liability is limited to a maximum combined total of IDR 5,000,000.
Travel Insurance: You acknowledge responsibility to obtain comprehensive travel insurance.
Parents/guardians are solely responsible for supervising children at all times, especially around pools, ponds, and other water. We are not liable for injuries or fatalities from drowning or accidents in/around these areas.
Notify us promptly for any belongings left behind. We may charge storage/delivery. Items retained for one month, then disposed of responsibly.
Disruptions may occur due to maintenance or technical issues. We will work to restore services as quickly as possible.
Bali’s biodiversity includes stray cats, rats, bats, geckos, lizards, roaches, and mosquitos. While preventive measures are taken, presence can occur.
Potential disturbances include religious ceremonies, local animals, neighbouring properties, clubs, bars, and restaurants.
Ongoing development may lead to occasional construction noise. We will inform guests of known projects. No liability or compensation for such disturbances.
Check-out time is at 1100 hrs (11:00 AM).
An extension of your check-out time is subject to availability and requires prior approval from us on the morning of check-out.
If you do not leave the accommodation by the pre-approved departure time, we reserve the right to remove your belongings from the property and apply the above-mentioned late check-out charges.
By booking with us, you agree to the collection, use, storage, and processing of your personal data as outlined here and in accordance with Indonesian data protection laws.
We collect personal data necessary to process your booking and provide services, limited to relevant and necessary purposes.
We implement reasonable security measures to protect your personal data against unauthorised access, loss, alteration, or disclosure.
We retain personal data only as long as necessary for the purposes outlined or as required by law, after which it will be securely disposed of or anonymised.
With your explicit consent, we may send offers, promotions, or newsletters. You may opt out at any time.
You may request access, rectification, or deletion of your personal data as permitted by law.
We may modify or update this clause from time to time. Material changes will be notified through appropriate means.
This clause is governed by the laws of Indonesia. Disputes are subject to the exclusive jurisdiction of Indonesian courts.
You acknowledge responsibility for obtaining comprehensive travel insurance (including cover for force majeure) to protect against unforeseen circumstances before, during, or after your stay.
These booking terms and conditions were last updated in June 2024. We may modify or update these terms at any time without prior notice. By continuing to use our services, you agree to the latest version of these terms.
Thank you for reviewing and accepting our booking terms and conditions. Contact our staff for any questions. We also offer a reliable booking service for tours and activities and would love to share recommendations. Have a wonderful stay.